Updated Sep 8, 2022

Privacy Policy

Your privacy and security are important to us. Tillen respects your right to privacy and is committed to protecting the personal information you provide to us. We use the information collected through our website to facilitate donation collection and processing, to provide tax receipts, to process online account registrations and to communicate relevant news and updates.

Privacy Statement and Summary

Tillen works carefully to ensure that your personal information is kept safe and secure throughout the transaction process and otherwise while in our custody or under our control. Tillen is committed to protecting and safeguarding the privacy and security of the personal information provided to us by our donors and registered charities in compliance with the Personal Information Protection and Electronic Documents Act (Canada) (PIPEDA). By making a donation, requesting information, or registering for an account on our website, you are giving Tillen permission to collect some of your personal information and to contact you by way of the information provided for the purposes outlined in this Privacy Policy.

Disclosing Your Personal Information

Except as set out in this Privacy policy, Tillen does not disclose or sell your personal information to any third-parties.

We may disclose your personal information to third-party service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments and donations, to provide data storage, to host websites, to fulfill orders and shipments, to assist in marketing, to conduct audits, etc. Those third-party service providers (i) shall be permitted to obtain only the personal information they need to provide the service, (ii) must protect personal information to the same extent as Tillen, and (iii) shall be prohibited from using it for any other purpose.

Accessing Your Personal Information

If you would like to review or revise information that you previously provided to us, you may access and change your personal information in the "Settings" section on the platform. You may also contact us at [email protected].

What is Personal Information?

Personal information is defined as any information about an identifiable individual including information that can be used to recognize, identify or contact a specific individual, whether it concerns an email address, where an individual lives, or which interests, causes and organizations he or she supports. Personal information does not include most business contact information such as the name, title, business address, or business telephone or fax number or business email address of an employee of an organization, and certain publicly available information.

Changes to this Privacy Policy

Tillen regularly reviews its privacy practices and updates its Privacy Policy as required. We recommend that you check this Privacy Policy periodically so that you are aware of any changes. The Privacy Policy posted at any time or from time to time via this website shall be deemed to be the Privacy Policy then in effect.

This website may offer links to other third party websites. You should be aware that operators of linked websites may also collect your personal information (including information generated through the use of cookies) when you link to their websites. Tillen is not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

Third Parties

Payment processing services for Organizations and Users on Tillen are provided by Helcim and are subject to the Helcim Terms and Services. By agreeing to these terms or continuing to operate as an Organization or User on Tillen, you agree to be bound by the Helcim Services Agreement, as the same may be modified by Helcim from time to time. As a condition of Tillen enabling payment processing services through Helcim, you agree to provide Tillen accurate and complete information about you and your business, and you authorize Tillen to share it and transaction information related to your use of the payment processing services provided by Helcim.

As a condition of using Tillen, you acknowledge you are bound by the Google Terms of Service and Google Privacy Policy, and that we may utilize their services to provide location and other geographical data.


Use of Tillen will result in stored “cookies”. Cookies are strings of code which are then stored on your computer. Tillen uses these stored cookies to collect information about when you visit our website, when you use the services, your browser, your operating system, and other similar information. Most browsers allow you to block and delete cookies. However, if you block our cookies, our services may not work properly.

Third Party Cookies

The use of cookies by third parties is not covered by Tillen's Privacy Policy. Tillen does not have access or control over third party cookies. Third parties use session ID cookies to make navigating Tillen's websites easier for you. Tillen uses third-party services to provide the necessary hardware, software, networking, storage, and related technology required to run and improve our services.

Security of Your Personal Information

The security of your personal information is important to us. We follow generally accepted industry standards to help protect your personal information.

No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee it's absolute security.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential.

Canada’s Anti Spam Legislation (CASL)

Where CASL applies to Tillen's communications with users, donors or volunteers, Tillen is committed to complying with CASL and in particular the provisions setting out the requirements for sending commercial electronic messages.